Frequently Asked Questions - Instructors

How do I get to UCR Extension’s Moodle?

Our Moodle site is located at

How do I login to Moodle?

You will need your NetID and password to login. Your NetID should look like this: jsmit004 — first initial, up to the first four characters of your last name, three digit number. Click on the login link at and choose CAS login.

How do get a NetID?

When your class is created, if you do not already have a NetID, you will receive an email from with instructions on how to set up your NetID. If you have not received these instructions, check your junk mail folder and then contact Student Services and ask to have the NetID setup email re-sent.

Student Services: or (951) 827-4105 or (800) 442-4990. Help is available Monday - Thursday, 7:30 a.m. -7 p.m.; Friday, 7:30 p.m. - 6 p.m.; Saturday, 7:30 a.m. - 1:30 p.m.

I just created my NetID. How long do I have to wait before it is active?

Please allow 2.5 hours for your NetID to be active in Moodle.

How do I change the password associated with my NetID.

Please contact Student Services and ask for a password reset link.

Student Services: or (951) 827-4105 or (800) 442-4990. Help is available Monday - Thursday, 7:30 a.m. -7 p.m.; Friday, 7:30 p.m. - 6 p.m.; Saturday, 7:30 a.m. - 1:30 p.m.

I don't see my class listed in Moodle - what should I do?

If you are teaching a hybrid or online class, contact or call Student Services at (951) 827-4105 or (800) 442-4990 and they will help you find your class. If you are teaching a classroom class, contact your academic department and ask them to check if the Moodle option has been selected for your class. If it has not been selected, they can make the change and your class should appear in Moodle within two hours. If the option is already selected, but your class is not in Moodle, ask the academic department to contact Student Services to see if you are not on the roster.

When do students have access to my class in Moodle?

Students are added to the roster in Moodle 7 days before the class start date. They are removed from the roster 15 days after the class ends, although this can be extended by your academic department.

Students are enrolled in my class but they are not on the Moodle roster.

Students are usually missing from the Moodle roster for one of two reasons:

    1. They must have a NetID to be added to the roster in Moodle.
    2. If there is a problem with the enrollment system, a student may need to be manually added to the roster. Contact Student Services for assistance:

Student Services: or (951) 827-4105 or (800) 442-4990, Help is available Monday - Thursday, 7:30 a.m. -7 p.m.; Friday, 7:30 p.m. - 6 p.m.; Saturday, 7:30 a.m. - 1:30 p.m.

How do I enter the final grades for my class?

Final grades are entered on the instructor portal: —

How do I access the Instructor Portal?

The Instructor Portal is separate from Moodle and does not use the NetID for access. On the UCR Extension Instructor Portal site, click the orange LOGIN button in the top right navigation bar and select Instructor. Login with your email address and password. If you have not set up your account, under the green box that says “I already have an account,” follow these steps: Enter your email address into the User Name field on the Log-in page. Click Forgot Password. You will receive an email from UCR Extension containing a new system-generated password. Copy the new password and paste it into the Password field. Your password is case-sensitive. Click Continue and you will be connected to the Instructor Portal.

You can change your system-generated password at any time by accessing My Profile and following the steps provided. If you have any questions or issues regarding the Instructor Portal, please contact Academic Services at

Students can't see a forum in my class.

In the Administration block, you can click Switch Role to and choose Student to see the student view. If something is not visible in the student view, it is not visible to your students. Switch back to the Teacher role when you are done.

1. If a forum is not visible, check to see that it is not hidden. Turn editing on and if there is an eye icon next to the forum and for the week where the forum is located, then it should be visible. If the icon for the week or the forum is a closed eye, click it to make it visible.

2 If you have set up Access Restrictions for the forum, if today's date is not in between the from and until dates set for the access restriction, then the forum will not be visible. Change these dates in the Settings for the forum.

3. If you have assigned Groups to the forum but not created any groups, then the forum will not be accessible to students. This can happen if you accidentally click the Group icon for a forum. With editing turned on, move your mouse over the icon to the right of the edit menu for the forum. You should see a single head - No Groups. If you see two heads, click the icon until only one head is visible.

4. If you have posted something to the News Forum and asked students to respond there, they are not able to do that. The News Forum is for announcements only.

One of my students has submitted a file for an Assignment that I can't open.

In this case, the easiest solution is to ask the student to email you the file in a format you can open -- e.g. MS Word, PDF — and to submit future work in that format. It's best to specify the acceptable formats in your syllabus and in your assignments. It is also possible to delete the student's Assignment submission and allow them to resubmit their work. You may also need to adjust the due date on the Assignment to allow the student to resubmit their work.

One of my students needs to retake a quiz

Quiz attempts can be deleted. You can also modify the quiz settings to allow for more than 1 attempt. To delete the student’s attempt:

1. On the Attempts page which lists all quiz attempts, click the checkbox next to the student’s attempt.

2. Click the button labeled Delete selected attempts.

3. You may need to adjust the due date on the quiz to allow the student to attempt the quiz again.

One of my students had an emergency during our class and needs to take an incomplete. How should I handle this?

Obtain the incomplete form from Student Services and make an agreement with the student regarding what work needs to be completed and the deadline for doing so. (The maximum time to finish an incomplete grade is 1 year.) If your class includes a lot of discussions where responding to other students is required, you may want to provide alternative tasks for the student. You should also keep a record of any work the student has already completed in your class. The grade book can be exported to an Excel file in case there is a need to review the student’s grades at a later date.

How long are my course materials kept in Moodle?

Class materials will be saved for at least three years in Moodle. You will be removed from the class roster after one year, but any classes you have taught which are more than one year old will remain on the site. If you need access to older classes, contact Student Services.

When will my next class be available in Moodle?

Courses are created about a month before the first day of class. Enrollment services will create your course and enroll all of the students signed up for your course at this time. Your course will be created as an empty shell and automatically hidden from students until you turn it on. For more information on turning on your course, see Setting up Your Course. For more information on moving course content from one semester (or your sandbox) to the next, see Course Content.

What do I do if a student is not showing up in my course?

Students enrolled in semester courses are tied to those actually enrolled through Enrollment Services. If you have a student that is unable to access your course, please email to have them added to your course. For more information on this see Setting up Your Course.

Last modified: Friday, September 15, 2017, 3:34 PM